Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at starsmosesstars@gmail.com. Please note that customers are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized items, and personal care goods. We also do not accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item and make a separate purchase once the return is accepted.
European Union — 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Items must be unworn, unused, with tags and original packaging, along with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at starsmosesstars@gmail.com.